By Mark Landiak
Great teams share in both success and failure. However, every team outcome is a reflection of the quality of leadership that is demonstrated within that unit. Great leaders both take it upon themselves to program this into their team's organizational culture and serve as active model participants in these daily pursuits.
Contrary to popular belief, it was Voltaire (not Spider-Man's Uncle Ben) that originally coined the phrase, “With great power comes great responsibility.” That's a lot of power/responsibility that store owners and regional managers bestow upon store managers when they decide to hand over the keys to the store. Yet, it has unfortunately become a common practice for sales reps with little or no wireless retail management experience to be promoted into store manager roles.
Wireless store managers: the quality of your leadership will ultimately determine the level of performance of your store and your team. Dealers: it's on you to ensure that you're putting the right management personnel in place and (in doing so) putting them in a consistent position to succeed.
Here's a list of the top traits of an effective wireless store manager (and what they mean to your wireless retail buiness).