Mark Landiak

Mark Landiak, Executive Director of WiBOCMark is the President of WiBOC & President/CEO and founder of Corporate Dynamics Inc., a leading Chicago-based training and consulting firm that specializes in sales and customer experience training for call centers, sales and customer service teams.  He and his firm have trained thousands of sales, service and call center agents and managers in a wide range of companies including Sprint/Nextel, Samsung, T-Mobile, VHAVerizon Wireless, US Cellular, Cricket Wireless, ADP Dealer Services, CenturyTel, Motorola, and Pershing Financial Services.

Mark also conducts strategy sessions with senior managers to improve their sales and service operations and personally delivers over 120 presentations and training sessions per year.  Mark has written business articles for various trade publications including: INC. Magazine, Personal Selling Power, Radio Resource and Selling Magazine. He has also hosted a weekly radio program and appeared on CNN as a subject matter expert on sales and service issues. He has written two business books:  Customer Service Isn’t A Department… It’s YOU!™ and Beat Your Best™ – A Manager’s Guide to Coaching Performance.

Beat Your Best™ is one of CDI’s most successful training programs since it builds upon a methodology that continually stretches and recognizes outstanding performance – and ties everything directly into existing performance metrics.

Prior to starting CDI in 1989, Mark won 26 sales and management awards in his 9-year career with the Lanier sector of Harris Corporation. Mark is a graduate of Penn State University. 

You can find Mark on Twitter at @mlandiak or via LinkedIn.

 
 

Meg Nigro

Meg Nigro, Executive Director of WiBOCMeg is the Executive Director for WiBOC & Director of Operations for Corporate Dynamics Inc. where she oversees all efforts in business development and relationship management. 
 
Meg manages the course development, delivery and implementation of training initiatives for CDI clients. She has worked in management training with clients in several different industries and spaces including: wireless, healthcare, financials, consumer goods, and retail. She also oversees and manages CDI's alliance partner network.
 
She is also the former president and a member of the Chicago Chapter of the American Society for Training & Development and holds a Bachelors in Business, Applied Science & Technology from Illinois State University in Normal, IL.
 
Meg enjoys spending time with friends and family, travelling, and outdoor activities like hiking, cycling, and kayaking. 
 
Meg can be reached at This email address is being protected from spambots. You need JavaScript enabled to view it. or via LinkedIn.
 

Jonathan Bergman

Jonathan Bergman, WiBOC FacultyJonathan Bergman (J.B.) is the CEO of Hire Well NowHire Well Now provides an employment pre-screening and employee inventory system that helps businesses increase productivity by reducing turnover and absenteeism while increasing job satisfaction. For more information on Jonathan's areas of exertise, he can be reached via LinkedIn.

 

Michelle Filicicchia

Michelle’s experience and expertise includes organizational development, change management, executive coaching, facilitation, and adult learning program design and development.   Her ability to analyze a client’s real needs and create a customized approach to performance improvement enables her clients to reach and achieve measurable results. For more information on Michelle's expertise, she can be reached via LinkedIn.

 
 

John Forsberg

John Forsberg, WiBOC FacultyJohn is a Trainer and Consultant with over 30 years of experience in Manufacturing, Quality Engineering and Leadership, Six Sigma, Lean, and Customer Service/Sales Operations Management.  His skill set includes methods to balance both people and process.  This includes the areas of recruiting, training, reward and recognition, coaching, and teamwork. For more information on John's areas of expertise, he can be reached via LinkedIn.